FAQ

It depends on the equipment model and site conditions. Routine equipment installation and commissioning takes about 7 working days. For large projects, we will provide a detailed schedule in advance.

We usually send 1 to 3 engineers to overseas sites for installation guidance based on the project scale. If the project is large or the schedule is tight, we can send additional personnel. The exact number will be discussed and confirmed with you before signing the contract.

The first‑year sales target for distributors is determined based on the regional market capacity. It is generally stipulated in the distribution agreement, for example, no less than RMB 5 million (or equivalent in foreign currency) in the first year.

In principle, we do not make payments to third‑party suppliers on your behalf to avoid financial and legal risks. We recommend that you settle directly with each supplier. If there are special needs, we can discuss separately, but a tripartite agreement must be signed and corresponding handling fees will apply.

Yes, you can. You need to inform us in advance of the cargo dimensions, weight, packaging method, and whether it contains dangerous goods. We will coordinate the storage area and container loading time. However, please note that we are not responsible for the quality or damage of goods from other suppliers.

We follow the national statutory holidays, usually from New Year's Eve to the 6th day of the lunar new year, totaling 7 days, sometimes extended to around 10 days through adjusted rest days. The specific dates are announced in advance each year. During the holiday, urgent matters can be contacted via email and will be handled promptly after the holiday.

Yes, it can. The equipment is designed to operate in ambient temperatures up to +50°C. During installation, we will adjust the construction schedule (e.g., avoiding midday heat) and take heat prevention measures to ensure installation quality and personnel safety.

Yes, it can. The equipment can adapt to low temperatures down to about -20°C. During winter installation, we will use low‑temperature materials and insulation measures. If the temperature is too low, a temporary heated shelter may need to be set up. The specific plan can be discussed before installation.

We currently do not have offices in Shanghai or Guangzhou. However, our headquarters factory is located in Tianjin. If needed, we can arrange a meeting with our regional manager in Shanghai or Guangzhou.

Of course. We can send experienced engineers to your company for on‑site installation guidance and training. The related travel expenses, labor costs, and visa processing fees will be negotiated and borne by both parties. We can provide a detailed quotation.

Yes, we do. We supply original spare parts on a long‑term basis, and you can place orders at any time. The minimum order quantity for spare parts varies by model, but it is usually 1 piece. We will provide the price and delivery time promptly.

We participate in many domestic and international industry exhibitions, such as the Canton Fair and the Shanghai Industrial Fair every year. Please follow our official website or WeChat public account for specific exhibition plans. You are also welcome to visit our booth for communication.

Yes, we can. We support delivery to designated domestic warehouses, including Guangzhou. Freight and insurance costs are borne by you or paid on your behalf by us, as agreed under the trade terms (such as FOB, CIF, etc.).

For standard customized solutions, it usually takes 5 working days from receiving the detailed requirements to providing the preliminary design drawings. If complex structures or special materials are involved, the time will be extended accordingly, and we will keep you updated throughout the process.

We strictly produce in accordance with the ISO 9001 quality management system and follow relevant standards such as GB (China National Standard), CE (European Union), and UL (United States). Third‑party inspection reports can be provided upon request.

The equipment is packed in sturdy wooden cases or iron frames, with shock‑absorbing materials inside, and is waterproof and moisture‑proof. Large components are fixed with steel frames, suitable for sea, land, or air transport. The packaging meets international shipping requirements.

Yes, we can. We support non‑standard customization according to customer requirements for dimensions, functions, colors, etc. You just need to provide detailed parameters, and we will produce drawings and a quotation.

Our company was established in 2017 and has been specialized in this field for over 9 years, accumulating rich experience in R&D, production, and project execution. Our products are exported to many countries and regions.

Our equipment holds CE certification, UL certification, ISO 9001, and for some models, ATEX explosion‑proof certificates. A list of certificates for specific models can be provided with the product.

The factory currently has about 30 employees, of which 60% are technical personnel and 5 are quality inspectors, ensuring quality control at every stage.

You can submit your company profile, business scope, and market plan. We will have a dedicated person to contact you to discuss the agency region, sales targets, pricing policies, etc. Once an agreement is reached, a formal agency agreement will be signed.

May I ask which country you are in? We currently have agents in many countries around the world. Please let us know your country, and we can check and reply. If there is no agent yet, we very much welcome your cooperation.

Yes, we do. We can provide potential customers with real photos of delivered projects (with sensitive client information redacted) for your reference on equipment appearance and installation effects.

There are several partner hotels near our factory. The nearest one is about 3 km away, about a 10‑minute drive. We can assist with booking and arrange transportation.

The factory is about 40 km from the nearest international airport (e.g., Tianjin Binhai International Airport), about a 40‑minute to 1‑hour drive, with convenient transportation.

From Guangzhou to our factory, you can choose a direct flight (about 3 hours) or a high‑speed train (about 10 hours).

Our factory is located in Xiqing District, Tianjin. The detailed address can be provided before signing the contract. You are also welcome to visit for a site inspection.

During the warranty period (usually 12 months), we will replace spare parts free of charge for damage caused by quality issues. For non‑quality issues, man‑made damage, or parts beyond the warranty period, a cost fee will be charged.

Our equipment is for industrial use, not consumer goods, so the concept of "age range" does not apply.

Yes, we do. Detailed installation, operation, and maintenance manuals in both Chinese and English are provided with the equipment, including illustrated steps, safety warnings, and common troubleshooting guides, making it easy for your personnel to install or conduct training.

Yes, we accept OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) cooperation. We can produce according to your brand logo, packaging, and specified specifications, provided the quantity meets a certain minimum.

We do not provide samples.

The standard payment terms are: 30% down payment (after contract signing) and 70% balance paid before shipment. For long‑term cooperative customers, methods such as L/C (Letter of Credit) or monthly settlement can be negotiated, as agreed in the contract.

The minimum order quantity (MOQ) is 1 unit. For OEM products, the MOQ may be 5 or 10 units depending on the complexity of the manufacturing process. We will clarify this in the quotation.

We are a genuine manufacturer with our own factory, R&D, and quality inspection team. We can directly provide technical support and after‑sales service, ensuring quality control and reliable delivery.

Customized products need to be determined based on the design, procurement, and production cycle, generally 80 days. The specific delivery time will be based on the contract, and we will also try our best to meet urgent needs.

Our factory currently has 5 assembly lines and 2 parts processing lines, with a total production capacity to meet the demand of 10 units of equipment per month.

Customization can be carried out based on your process flow diagram (P&ID).

Provide 3D models or engineering design drawings

Either a PLC control system or an instrument control system can be adopted.

Support data recording and remote monitoring

Small‑scale experimental equipment can be remotely debugged with video guidance.